SMS Privacy Policy
Effective: January 1st, 2024
Overview:
Radonich & Company CPA’s is committed to protecting consumer privacy and ensuring the security of consumer personal and sensitive information. This Text Messaging Privacy Policy outlines how SRA handles and protects consumer Personally Identifiable Information (PII) when communicating via text message, and the measures Radonich & Company CPA’s takes to prevent unauthorized third-party disclosure.
Additionally, Radonich & Company CPA’s tracks complaints and responses from phone numbers to ensure accuracy.
By providing us with your mobile number and opting-in and by interacting with us via text messaging, you acknowledge and consent to the practices described in this policy. By providing us with your mobile number and opting-in, you also agree you have ownership rights or permission to use the number given to us.
Information Collection and Use
Collection of PII: Radonich & Company CPA’s collects PII through text messaging solely for the purpose of client related communications. This information may include, but is not limited to:
Full name
Contact information
Account number
Payment information
Use of PII: Radonich & Company CPA’s uses the collected information for debt collection purposes, including:
Contacting consumers regarding outstanding debts
Sending payment reminders and notifications
Providing relevant account information
Resolving disputes or inquiries
Protection of PII
Security Controls: Radonich & Company CPA’s has implemented physical, technical, and administrative safeguards to protect consumer PII from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
Encryption of data in transit and at rest
Secure storage and restricted access to electronic records
Regular monitoring of systems for vulnerabilities
Employee training on privacy and security protocols
Compliance with FDCPA, TCPA, GLBA, HIPAA, and CTIA Guidelines: Radonich & Company CPA’s is committed to complying with the following regulations and guidelines:
Fair Debt Collection Practices Act (FDCPA)
Telephone Consumer Protection Act (TCPA)
Gramm-Leach-Bliley Act (GLBA)
Health Insurance Portability and Accountability Act (HIPAA)
CTIA Messaging Principles and Best Practices Guidelines
Complaints and Response Tracking
Tracking Phone Numbers: Radonich & Company CPA’s maintains records of complaints, responses, and other interactions associated with phone numbers to ensure accuracy and prevent errors. This helps us maintain effective communication with consumers and avoid contacting the wrong parties.
Complaint Handling: If you have any concerns or complaints regarding our text messaging practices or the handling of consumer information, please contact us at [email protected]. Radonich & Company CPA’s will promptly investigate and respond to consumer complaints to address any issues and resolve the matter.
Opt-Out and Unsubscribe
Right to Opt-Out: If you no longer wish to receive text messages from us, you have the right to opt-out of further communications at any time. To do so, please follow the opt-out instructions provided in the text message or text STOP to any text message we send to you. An opt-out confirmation will be sent back to you.
Effect on Debt Collection: Please note that opting out of text messaging communication may limit our ability to effectively communicate with you regarding consumer outstanding debts and related matters. Radonich & Company CPA’s may need to use alternative communication channels to reach you.
Support
To request support: Text HELP to any text message we send to you or email us at [email protected].
Other
If your handset does not support MMS, any MMS messages sent may be delivered as SMS messages.
The number of messages will vary by account.
Messaging and data rates may apply.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except as outlined in Paragraph 3 above.
Updates to the Privacy Policy
Radonich & Company CPA’s will update or modify this Text Messaging Privacy Policy at regular intervals. Please review the policy periodically for changes.
CONTACT US
If you have any questions or concerns regarding our Text Messaging Policy, please contact us via email at [email protected]